Fairfax Ace Hardware

I recently had the pleasure of visiting ACS hardware store in Fairfax VA and I wanted to take a moment to recognize the exceptional service I received from Stephen. Their dedication, knowledge, and helpfulness made my experience at the store truly outstanding. I would like to share my positive experience and recommend Stephen to others. Description of Service During my visit to, I needed assistance with car key replacement Stephen approached me with a warm greeting and a genuine willingness to help. Exceptional Customer Service Stephen went above and beyond to ensure that I had a positive experience at the store. They were attentive, patient, and took the time to answer all of my questions. Their friendly and approachable demeanor made me feel comfortable seeking assistance, and I never felt rushed or dismissed. Going the Extra Mile Stephen went the extra mile to make the key even his shift working hours at the store was about to end. They went out of their way to locate a specific item that was not readily available, demonstrating their commitment to customer satisfaction. It was evident that they genuinely cared about meeting my needs and providing the best possible service.

Needed a single machine screw to complete a matching set, but didn’t know its exact size and thread count. Called this store to ask if they had a gauge/template to identify the exact size and thread count of the screw I had. They did. Showed up, found the gauge, identified what felt like the best match by screwing it into a template hole, then was asked by an associate if I needed any assistance. I thought I didn’t, but explained that I needed to match that screw, and I thought I had found the perfect match but asked if there was there anything else I should consider. He added that to be absolutely sure, that we should try the screw in its matching nut, so he found the nut and confirmed it had no wiggle room, so was a perfect fit. This was a good reminder of the truth in their old slogan, that it’s the place of the helpful hardware man. The big box stores have larger space for larger sized supplies in greater quantities, but Ace has all the supplies and tools for any home repair/maintenance DIY project - plus the helpful and knowledgeable staff to give helpful advice. I’ll be coming here from now on as my first stop, and only continuing on to a big box store if Ace doesn’t have what I need.

This is a very nice shop The issue is the people employed here have no clue about the products and stock on the shelves. There was at least seven in this very small space. Three would have been more than enough people to run this establishment. The extra people did not help them however I asked one employee if he could direct me to the bolt selections I else where I could find a 5/8 course thread inch and a half bolt. He and another worker simply gave me an aisle number and said it was in there someplace. Minutes later the gentleman I was with asked if they could direct him to an item he needed. Now this is a very common item that every lawn mower and every shaft driven power anything utilizes. After consulting with two of the other employees the employee that was questioned said that they did not carry it in their store. On our way weaving back through the aisles to go to the front to cash out my friend took a phone call so I stopped walking to wait for him and right there next to my left elbow was not only what he was after but a whole array of similar though different in design hardware items that serve the exact same purpose. Without moving my feet I reached right out and got what my partner wanted. I mentioned this to a couple of other employees in the store How quickly said they had never seen one either. The item in question was just a simple keyway key of the perfectly square variety. Even after they saw with their own eyes what I was looking for none of them knew that they carried them. I have to wonder who does the restocking at this location.

I recently had the pleasure of experiencing something truly remarkable, and I couldn't wait to share my positive thoughts about it. From the moment I entered, I was greeted with warm hospitality that set the tone for an exceptional experience. The ambiance was inviting and exuded a sense of comfort. The attention to detail in the decor showcased a commitment to creating a pleasing atmosphere. The well-thought-out interior design contributed to a relaxed and enjoyable environment, making it an ideal setting for any occasion. Now, let's talk about the service – impeccable is an understatement. The staff went above and beyond to ensure every need was met promptly and with a genuine smile. Their knowledge and enthusiasm were evident, creating an engaging and delightful interaction that added to the overall positive impression. The menu was a culinary delight, offering a diverse range of delectable options. Each dish was a masterpiece, skillfully prepared with fresh and high-quality ingredients. The flavors were nothing short of exceptional, leaving my taste buds in awe. It's evident that the chefs are passionate about their craft, as each plate was a testament to their culinary expertise. What truly stood out was the attention given to dietary preferences and restrictions. The menu catered to various tastes and dietary needs, showcasing a commitment to inclusivity and customer satisfaction. This thoughtful consideration elevated the dining experience, making it accessible and enjoyable for everyone. In conclusion, my experience was nothing short of fantastic. Every aspect, from the welcoming atmosphere to the outstanding service and exquisite cuisine, surpassed my expectations. I left with a sense of contentment, grateful for the memorable moments created by a team dedicated to providing excellence. I wholeheartedly recommend this place to anyone seeking a positive and uplifting experience – it's a true gem that deserves recognition.

Always find Ace Hardware has the larger selection of bolts and screws than the larger home improvement stores. That coupled with a very knowledgeable staff makes them ideal for finding the items needed for my projects. I also strive to use Ace for larger purchases of tools and materials so they can continue to have the wider selection of small but necessary items like screws, bolts, and washers.

I purchased a Stihl Blower Vac 2 years ago and have taken it to ACE for repairs and service with good results. They certainly appreciate the fact that I purchased there and have always been very responsive in turning it around. This past week in the prime leaf season the starter cable retractor coil malfunctioned and rendered it in operative. When I brought it in Eddie, the technician troubleshot the problem and said that he thought that he could repair it on the spot if he had the part. I cannot express how grateful I was for his prompt service. That is what keeps me coming back. Thank you, Eddie and Fairfax ACE.